A. When you call in your claim to the insurance company, the first contact that you will receive a return call from is the adjuster they have assigned to your case. This adjuster is paid by the insurance company, works for the insurance company, and acts as their expert in the evaluation of your damages. Just like the insurance company needs their expert in the field; you need your expert to represent your best interests. For denied or underpaid insurance claims in Central Florida and statewide, call us.